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<figure id="figure-obin7hbjagm8p9u20v" data-full-width="" class=""><img id="obin7hbjagm8p9u20v" src="https://cdn.durable.co/blocks/2eUUtqY2ErFg4xKP5Hrcn6uJYSGIVB2PWTWrNiJcbYWjrHc4eO8L1bNNL3PvZ8eD.jpg" alt="" title="" class="object-cover bg-gray-100 rounded-2xl md:rounded-3xl lg:rounded-4xl" style="aspect-ratio: 16/9; object-position: undefined undefined;" data-corners="default" data-aspect="16:9" data-caption="" data-positionx="undefined" data-positiony="undefined" data-fullwidth="true" data-mce-src="https://cdn.durable.co/blocks/2eUUtqY2ErFg4xKP5Hrcn6uJYSGIVB2PWTWrNiJcbYWjrHc4eO8L1bNNL3PvZ8eD.jpg" data-mce-style="aspect-ratio: 16/9; object-position: undefined undefined;"></figure>In the mid-1990s, as the world was awakening to the transformative potential of personal computing and the internet, a young entrepreneur in St. Vincent and the Grenadines was laying the groundwork for what would become one of the country's pioneering technology companies. This is the story of Norris N. Parsons and e@gles Computer Technology - a tale that not only chronicles one man's journey but also illuminates the broader narrative of tech entrepreneurship in the Caribbean. The Caribbean Tech Landscape of the 1990sTo appreciate the significance of Parsons' venture, we must first understand the context in which it emerged. In 1995, when e@gles Computer Technology was founded, the Caribbean was still in the early stages of its digital transformation. Personal computers were not yet ubiquitous, internet connectivity was limited and expensive, and the concept of local tech startups was virtually unheard of.In many Caribbean nations, including St. Vincent and the Grenadines, the economy was still heavily reliant on agriculture and tourism. The idea that a small island nation could produce competitive tech enterprises was, to many, far-fetched. It was in this environment of limited digital infrastructure and even more limited belief in tech entrepreneurship that Parsons decided to take a leap of faith. The Birth of e@gles Computer TechnologyIn 1995, armed with little more than a used table, a chair, some books and software, and a borrowed computer, Norris Parsons established e@gles Computer Technology as a sole proprietorship in Glenside, Mesopotamia, St. Vincent. The company began as a one-man consulting operation, offering IT support to individuals and businesses at a time when such services were scarce in the region.Parsons' early days as an entrepreneur were marked by resourcefulness and determination. Unable to afford a secretary, he used a digital voice mail answering machine to manage calls - a creative solution that speaks volumes about the challenges faced by Caribbean entrepreneurs in that era.<table style="border-collapse: collapse; width: 100%;" border="1" data-mce-selected="1" data-mce-style="border-collapse: collapse; width: 100%;"><tbody><tr><td style="width: 50%;" data-mce-style="width: 50%;"><figure id="figure-cxcgecutnm8pau0lf"><img id="cxcgecutnm8pau0lf" src="https://cdn.durable.co/blocks/26ps5DQSfV3CZX55qGX5gubIgxd6xpxg47bmn8eobaPknuKdqnHyPynOmE9CvpZ5.jpg" alt="" title="" class="object-cover bg-gray-100 rounded-2xl md:rounded-3xl lg:rounded-4xl" style="aspect-ratio: 16/9; object-position: center center;" data-corners="default" data-aspect="16:9" data-caption="" data-positionx="null" data-positiony="null" data-fullwidth="false" data-mce-src="https://cdn.durable.co/blocks/26ps5DQSfV3CZX55qGX5gubIgxd6xpxg47bmn8eobaPknuKdqnHyPynOmE9CvpZ5.jpg" data-mce-style="aspect-ratio: 16/9; object-position: center center;"></figure><figure id="figure-2vlmajnjelm8ptayjn"><img id="2vlmajnjelm8ptayjn" src="https://cdn.durable.co/blocks/2ab0dKf495QLEEQvQOQTmzUxlMrNsYlTScrglormtAJfbIIgMXYa7leEZGox7PNY.jpg" alt="" title="" class="object-cover bg-gray-100 rounded-2xl md:rounded-3xl lg:rounded-4xl" style="aspect-ratio: 16/9; object-position: center center;" data-corners="default" data-aspect="16:9" data-caption="" data-positionx="null" data-positiony="null" data-fullwidth="false" data-mce-src="https://cdn.durable.co/blocks/2ab0dKf495QLEEQvQOQTmzUxlMrNsYlTScrglormtAJfbIIgMXYa7leEZGox7PNY.jpg" data-mce-style="aspect-ratio: 16/9; object-position: center center;"></figure></td><td style="width: 50%;" data-mce-style="width: 50%;"><figure id="figure-yz211uekdcom8pau3xi"><img id="yz211uekdcom8pau3xi" src="https://cdn.durable.co/blocks/30ouhdxPkWp6rtjzltniRQfKP6pbwOMfMgGeirwl3kVosCwLU22KtIJRWrbhzrk1.jpg" alt="" title="" class="object-cover bg-gray-100 rounded-2xl md:rounded-3xl lg:rounded-4xl" style="aspect-ratio: 16/9; object-position: center center;" data-corners="default" data-aspect="16:9" data-caption="" data-positionx="null" data-positiony="null" data-fullwidth="false" data-mce-src="https://cdn.durable.co/blocks/30ouhdxPkWp6rtjzltniRQfKP6pbwOMfMgGeirwl3kVosCwLU22KtIJRWrbhzrk1.jpg" data-mce-style="aspect-ratio: 16/9; object-position: center center;"></figure><figure id="figure-y475rzwp1gm8ptb9a7"><img id="y475rzwp1gm8ptb9a7" src="https://cdn.durable.co/blocks/23kqXJeu0linvXT43wzxzW5L4LP0egVkRTeNE7h7xuQeb3QQeEya7KYtxKL9suTm.jpg" alt="" title="" class="object-cover bg-gray-100 rounded-2xl md:rounded-3xl lg:rounded-4xl" style="aspect-ratio: 16/9; object-position: center center;" data-corners="default" data-aspect="16:9" data-caption="" data-positionx="null" data-positiony="null" data-fullwidth="false" data-mce-src="https://cdn.durable.co/blocks/23kqXJeu0linvXT43wzxzW5L4LP0egVkRTeNE7h7xuQeb3QQeEya7KYtxKL9suTm.jpg" data-mce-style="aspect-ratio: 16/9; object-position: center center;"></figure></td></tr></tbody></table>Growth and ExpansionOver the next decade, e@gles Computer Technology grew from its humble beginnings to become a recognized name in St. Vincent's burgeoning tech sector. The company's journey mirrored the gradual digital transformation of the island:· &nbsp; &nbsp; &nbsp; &nbsp; Initially operating from Kim's Building on Grenville Street· &nbsp; &nbsp; &nbsp; &nbsp; Relocating to the GECCU building on Halifax Street· &nbsp; &nbsp; &nbsp; &nbsp; Expanding within the GECCU building, eventually occupying significant space by 2005This growth trajectory, while modest by global standards, represented a significant achievement in the context of a small island nation's emerging tech sector. Recognition and Professional DevelopmentParsons' entrepreneurial journey gained international recognition, highlighting the potential for Caribbean tech entrepreneurs to make their mark on the global stage:· &nbsp; &nbsp; &nbsp; &nbsp; In 2000, e@gles received a Certificate of Nomination for the Millennium 2000 Award at the 7th World Summit of Young Entrepreneur in New York· &nbsp; &nbsp; &nbsp; &nbsp; Parsons was selected by the Institute of Leadership and Development (Canada) and the World Trade Institute (USA) as an outstanding young entrepreneur· &nbsp; &nbsp; &nbsp; &nbsp; He was recognized for his professional work, software engineering, job creation, and contribution to nation buildingThese accolades were not just personal achievements for Parsons, but also served to put St. Vincent and the Grenadines on the map as a potential source of tech innovation.Parsons' commitment to ongoing learning and professional development was evident in his participation in several international programs:· &nbsp; &nbsp; &nbsp; &nbsp; The Microsoft Caribbean Summit in St. Lucia (1997)· &nbsp; &nbsp; &nbsp; &nbsp; A business study tour to Taiwan (1998)· &nbsp; &nbsp; &nbsp; &nbsp; An information technology study tour to Japan (2001)These experiences likely broadened Parsons' perspective and contributed to his ability to build a sustainable tech business in a challenging environment.<figure id="figure-amoq2dir5jm8ptd4in"><img id="amoq2dir5jm8ptd4in" src="https://cdn.durable.co/blocks/2cd15jOaEyURd7ckNrpNJglTgpNEx5cNyizwChP5mQo1OGr8waXRwe07323cZJXw.jpg" alt="" title="" class="object-cover bg-gray-100 rounded-2xl md:rounded-3xl lg:rounded-4xl" style="aspect-ratio: 16/9; object-position: center center;" data-corners="default" data-aspect="16:9" data-caption="" data-positionx="undefined" data-positiony="undefined" data-fullwidth="false" data-mce-src="https://cdn.durable.co/blocks/2cd15jOaEyURd7ckNrpNJglTgpNEx5cNyizwChP5mQo1OGr8waXRwe07323cZJXw.jpg" data-mce-style="aspect-ratio: 16/9; object-position: center center;"></figure>The Ripple Effect: Inspiring Caribbean Tech EntrepreneurshipWhile e@gles Computer Technology may not have become a global tech giant, its impact on St. Vincent and the broader Caribbean tech ecosystem should not be underestimated. Parsons' success demonstrated that:1. &nbsp; &nbsp; &nbsp; Tech entrepreneurship was viable in small island economies2. &nbsp; &nbsp; &nbsp;Caribbean entrepreneurs could gain international recognition3. &nbsp; &nbsp; &nbsp;Local tech companies could create meaningful employment opportunitiesIn the years following e@gles' establishment, the Caribbean has seen a growing number of tech startups and an increasing focus on digital transformation. While it would be an overstatement to attribute this entirely to Parsons' influence, pioneers like him undoubtedly played a role in paving the way for future entrepreneurs. Lessons for Today's Caribbean EntrepreneursThe story of Norris Parsons and e@gles Computer Technology offers several valuable lessons for today's aspiring Caribbean entrepreneurs:1. &nbsp; &nbsp; &nbsp; Start with what you have: Parsons began with minimal resources but maximized what was available to him.2. &nbsp; &nbsp; &nbsp;Seek learning opportunities: His participation in international programs demonstrates the value of continuous learning and global exposure.3. &nbsp; &nbsp; &nbsp;Solve local problems: By offering IT consulting services when they were scarce, Parsons filled a genuine need in his community.4. &nbsp; &nbsp; &nbsp;Persevere through challenges: Building a tech company in the 1990s Caribbean undoubtedly presented numerous obstacles, yet Parsons persisted.5. &nbsp; &nbsp; &nbsp; Aim for recognition beyond local markets: The international awards Parsons received highlight the importance of thinking globally, even when operating locally. The Continuing Journey of Caribbean Tech EntrepreneurshipToday, the landscape of tech entrepreneurship in the Caribbean is vastly different from when Parsons started e@gles Computer Technology. Incubators, accelerators, and co-working spaces have sprung up across the region. Initiatives like Start-Up Jamaica and the Caribbean Tech Entrepreneurship Programme are nurturing the next generation of innovators.Yet, many of the challenges Parsons faced - limited access to capital, small local markets, and the need to compete globally - remain relevant for today's Caribbean entrepreneurs. His story serves as both an inspiration and a reminder of the work still to be done in building a robust Caribbean tech ecosystem.<figure id="figure-w5xe9sl6mfm8pasuiy" data-full-width=""><img id="w5xe9sl6mfm8pasuiy" src="https://cdn.durable.co/blocks/2drfYJwozBVNXTSqSc28ZwebwLZ5UB0zGagxm7QcnxxTpeGtTvPEJ7Fbk5UOsJIf.jpg" alt="" title="" class="object-cover bg-gray-100 rounded-2xl md:rounded-3xl lg:rounded-4xl" style="aspect-ratio: 16/9; object-position: center center;" data-corners="default" data-aspect="16:9" data-caption="" data-positionx="undefined" data-positiony="undefined" data-fullwidth="true" data-mce-src="https://cdn.durable.co/blocks/2drfYJwozBVNXTSqSc28ZwebwLZ5UB0zGagxm7QcnxxTpeGtTvPEJ7Fbk5UOsJIf.jpg" data-mce-style="aspect-ratio: 16/9; object-position: center center;"></figure>An Inspired IndividualThe story of Norris Parsons and e@gles Computer Technology is more than just a tale of one man's success. It's a window into the early days of Caribbean tech entrepreneurship, a testament to the potential of the region's innovators, and a roadmap for future entrepreneurs.As we look to the future of tech innovation in the Caribbean, it's worth remembering pioneers like Parsons who dared to dream of a digital future for their islands when such a concept seemed far-fetched. Their legacy lives on in every Caribbean tech startup that secures funding, every local app that gains users, and every island entrepreneur who dares to compete on the global stage.The journey that Parsons began in 1995 with a used table and a borrowed computer continues today, carried forward by a new generation of Caribbean tech entrepreneurs. As they face their own challenges and celebrate their own triumphs, they stand on the shoulders of pioneers who showed that with vision, determination, and resourcefulness, Caribbean tech entrepreneurship can indeed soar like an eagle. Disclaimer: The author is a former employee. All images are from the author's private collection. It is with deep sadness that I learned of the passing of Mr. Norris Noel Parsons on January 9th, 2025, at the age of 54. This article is written in tribute to his pioneering work. His contributions to the tech landscape of St. Vincent &amp; the Grenadines and the broader Caribbean will be remembered. May he rest in peace

Norris Parsons and the Dawn of Caribbean Tech Entrepreneurship

<h2>Understanding the Local Business Landscape</h2>
St. Kitts is renowned for its vibrant business environment, offering numerous opportunities for growth and innovation. To effectively harness these opportunities, it is crucial to have a deep understanding of the local business landscape. This requires a thorough analysis of market trends, consumer behavior, and regulatory frameworks. Engaging with local business advisors can provide invaluable insights, as they are well-versed in the nuances of the island's economic and cultural dynamics.

Local advisors emphasize the importance of aligning corporate strategies with the unique characteristics of the St. Kitts market. By doing so, businesses can better position themselves to meet consumer needs and navigate potential challenges. Tailoring strategies to local preferences not only enhances brand relevance but also fosters stronger customer loyalty.

<figure id="figure-w509xh7ygqm8hn5to1"><img id="w509xh7ygqm8hn5to1" src="https://media.gettyimages.com/id/1056063228/photo/brumaire-waterfront-bay-road-basseterre-saint-kitts-island-saint-kitts-and-nevis.jpg?b=1&s=2048x2048&w=0&k=20&c=cpaaWBIzImChqFQeGFkr1GBYbbNHyyGCs1xCrO5OnZM=" alt="st kitts business" class="object-cover bg-gray-100" style="aspect-ratio: 16/9"></figure>

<h2>Strategic Planning and Goal Setting</h2>
A key component of effective corporate strategy is strategic planning and goal setting. St. Kitts business advisors recommend developing clear, measurable objectives that align with both short-term and long-term business goals. This involves identifying core competencies and leveraging them to create a competitive advantage.

Advisors suggest using a combination of quantitative and qualitative metrics to assess progress. Regular performance reviews help in making necessary adjustments to strategies, ensuring that businesses remain on track to achieve their objectives. By maintaining a flexible approach, companies can adapt to changing market conditions and capitalize on emerging opportunities.

<h2>Embracing Innovation and Technology</h2>
In today's fast-paced business environment, innovation and technology play a pivotal role in driving success. St. Kitts business advisors encourage companies to embrace technological advancements and integrate them into their corporate strategies. This can range from adopting new digital tools to enhancing customer experiences through online platforms.

<figure id="figure-xyjt8t3u3sm8hn5to1"><img id="xyjt8t3u3sm8hn5to1" src="https://media.gettyimages.com/id/2157709105/photo/data-fabric-ai-artificial-intelligence-powered-analytics-data-data-verse-big-data-data.jpg?b=1&s=2048x2048&w=0&k=20&c=gYImeeQslIntNzWrO8iIyRALiovJOudFMtQ4GEeUQm8=" alt="innovation technology" class="object-cover bg-gray-100" style="aspect-ratio: 16/9"></figure>

Moreover, fostering a culture of innovation within the organization can lead to increased creativity and problem-solving capabilities. Advisors recommend investing in employee training and development programs to nurture new ideas and approaches. By prioritizing innovation, businesses can differentiate themselves in the market and stay ahead of the competition.

<h2>Building Strong Partnerships</h2>
Collaborative partnerships are essential for sustainable business growth in St. Kitts. Business advisors highlight the benefits of building strong relationships with local stakeholders, including suppliers, customers, and government entities. These partnerships can enhance resource sharing, reduce operational costs, and expand market reach.

Networking events and industry forums provide excellent opportunities to connect with potential partners and explore collaborative ventures. By working together, businesses can achieve mutual goals and create a more resilient economic ecosystem on the island.

<figure id="figure-f17fznxe7m8hn5to1"><img id="f17fznxe7m8hn5to1" src="https://media.gettyimages.com/id/80617494/photo/businessmen-standing-on-a-stairway.jpg?b=1&s=2048x2048&w=0&k=20&c=9jDHqpRqjzTQW5EHjN_RmdFAnMblupBB1AIxjLoZC8Q=" alt="business partnership" class="object-cover bg-gray-100" style="aspect-ratio: 16/9"></figure>

<h2>Sustainability and Corporate Responsibility</h2>
With growing awareness around environmental and social issues, sustainability has become a focal point for many businesses in St. Kitts. Advisors stress the importance of incorporating sustainable practices into corporate strategies, emphasizing that responsible business conduct is not only ethical but also beneficial for long-term success.

Implementing eco-friendly initiatives, reducing waste, and supporting community development are just some ways businesses can contribute to a sustainable future. By demonstrating corporate responsibility, companies can enhance their reputation and build trust with stakeholders.

In conclusion, effective corporate strategy in St. Kitts requires a comprehensive approach that considers local dynamics, embraces innovation, fosters partnerships, and prioritizes sustainability. By following these top tips from local business advisors, companies can navigate the complexities of the market and achieve lasting success.

Top Tips from Saint Kitts Business Advisors for Effective Corporate Strategy

<table style="border-collapse: collapse; width: 100%;" border="1" data-mce-style="border-collapse: collapse; width: 100%;" data-mce-selected="1"><tbody><tr><td style="width: 50%;" data-mce-style="width: 50%;">Listen to this Article:</td><td style="width: 50%;" data-mce-style="width: 50%;"><a data-mce-href="https://elevenlabs.io/app/share/FJWMuCtSWOUXe8fdzdpx" href="https://elevenlabs.io/app/share/FJWMuCtSWOUXe8fdzdpx" target="_blank" rel="noopener" data-mce-selected="inline-boundary">Play Audio (5 Mins)﻿</a> </td></tr></tbody></table><h3>The AI Revolution: From Niche to Necessity</h3>The most striking trend in the 2025 job landscape is the explosive growth of Generative AI (GenAI) skills. With an astonishing 866% year-over-year increase in enrollments among enterprise learners, GenAI has catapulted from a niche technology to an essential skill across industries.<h3>Global Talent Shift</h3>Interestingly, 54% of GenAI course enrollments come from India, Colombia, and Mexico, signaling a potential shift in the global talent landscape. This trend suggests that emerging markets are positioning themselves at the forefront of the AI revolution, potentially reshaping the dynamics of the global workforce.<blockquote>AI and ML Specialist roles are expected to grow by 40% over the next four years.</blockquote><h3>AI Skills in High Demand</h3>Beyond GenAI, other AI-related skills are seeing significant growth:<ul><li>1. Computer vision</li><li>2. PyTorch (machine learning library)</li><li>3. Machine learning (ML)</li></ul>These skills are not just academic pursuits; they're directly tied to market demand. AI and ML Specialist roles are expected to grow by 40% over the next four years, highlighting the tangible career opportunities in this field. <figure id="figure-bk7r7ab1hm7ta419n"><img id="bk7r7ab1hm7ta419n" src="https://media.gettyimages.com/id/872828752/photo/security-breach-padlock.jpg?b=1&amp;s=2048x2048&amp;w=0&amp;k=20&amp;c=Gh6rI7CpxR7W2uwzOckxOquMLNHEXNURWbJ5ytsqhMk=" alt="Security Breach Padlock" title="Security Breach Padlock" class="object-cover bg-gray-100 rounded-2xl md:rounded-3xl lg:rounded-4xl" style="aspect-ratio: 16/9; object-position: center center;" data-corners="default" data-aspect="16:9" data-caption="" data-positionx="undefined" data-positiony="undefined" data-fullwidth="false" data-mce-src="https://media.gettyimages.com/id/872828752/photo/security-breach-padlock.jpg?b=1&amp;s=2048x2048&amp;w=0&amp;k=20&amp;c=Gh6rI7CpxR7W2uwzOckxOquMLNHEXNURWbJ5ytsqhMk=" data-mce-style="aspect-ratio: 16/9; object-position: center center;"></figure><h3>The Cybersecurity Imperative</h3>As our world becomes increasingly digital, the importance of cybersecurity cannot be overstated. The report reveals a surge in demand for cybersecurity skills, driven by a 75% increase in cyberattacks in Q3 2024 alone.<blockquote>Cybercrime projected to cost $10.5 trillion annually by the end of 2025.</blockquote><h3>Critical Cybersecurity Skills</h3>The fastest-growing tech skills reflect this urgent need:<ul><li>1. Incident management &amp; response</li><li>2. Threat management &amp; modeling</li><li>3. Security information &amp; event management (SIEM)</li></ul>With cybercrime projected to cost $10.5 trillion annually by the end of 2025, professionals with these skills will be invaluable to organizations across all sectors.<h3>&nbsp;Data: The New Business Language</h3>In the age of big data, the ability to understand, analyze, and communicate data insights is becoming a universal business requirement.<h3>Data Ethics and Governance</h3>Data ethics has emerged as a top priority, especially for employees and students. This trend reflects the growing awareness of responsible data management and the need to build trust in AI and data-driven systems.<h3>Data Storytelling</h3>The ability to translate complex data into compelling narratives is increasingly valued. Data storytelling skills enable professionals to influence decision-making and drive strategic initiatives effectively.<figure id="figure-eyn4vx8nt9m7ta709k"><img id="eyn4vx8nt9m7ta709k" src="https://media.gettyimages.com/id/1148531743/photo/businessman-and-robot-shaking-hands-on-hospital-ward-background.jpg?b=1&amp;s=2048x2048&amp;w=0&amp;k=20&amp;c=m4rTpQzotCHQzZd-SIHHS9b59ZK7BKL-iyBZx9zDIH0=" alt="Businessman and robot shaking hands on hospital ward background" title="Businessman and robot shaking hands on hospital ward background" class="object-cover bg-gray-100 rounded-2xl md:rounded-3xl lg:rounded-4xl" style="aspect-ratio: 16/9; object-position: center center;" data-corners="default" data-aspect="16:9" data-caption="" data-positionx="undefined" data-positiony="undefined" data-fullwidth="false" data-mce-src="https://media.gettyimages.com/id/1148531743/photo/businessman-and-robot-shaking-hands-on-hospital-ward-background.jpg?b=1&amp;s=2048x2048&amp;w=0&amp;k=20&amp;c=m4rTpQzotCHQzZd-SIHHS9b59ZK7BKL-iyBZx9zDIH0=" data-mce-style="aspect-ratio: 16/9; object-position: center center;"></figure><h3>The Human Element: Soft Skills Still Matter</h3>Despite the tech-heavy trends, the report emphasizes the enduring importance of human skills:<ul><li>1. HR technology</li><li>2. Risk mitigation &amp; control</li><li>3. Assertiveness</li><li>4. Stakeholder communications</li></ul>These skills underscore that even in a highly automated world, the ability to communicate, collaborate, and lead remains crucial.<table style="border-collapse: collapse; width: 100%;" border="1" data-mce-style="border-collapse: collapse; width: 100%;" data-mce-selected="1"><tbody><tr><td style="width: 33.3333%;" data-mce-style="width: 33.3333%;"><figure id="figure-rzx9nsmiqm7t9y93i"><img id="rzx9nsmiqm7t9y93i" src="https://media.gettyimages.com/id/529418686/photo/shes-a-genius-programmer.jpg?b=1&amp;s=2048x2048&amp;w=0&amp;k=20&amp;c=xii99XSFQ8a1kxFfOYKvFIdmUGMbI4Q3fdrEoF47JCw=" alt="She's a genius programmer" title="She's a genius programmer" class="object-cover bg-gray-100 rounded-2xl md:rounded-3xl lg:rounded-4xl" style="aspect-ratio: 1/1; object-position: undefined undefined;" data-corners="default" data-aspect="1:1" data-caption="" data-positionx="undefined" data-positiony="undefined" data-fullwidth="false" data-mce-src="https://media.gettyimages.com/id/529418686/photo/shes-a-genius-programmer.jpg?b=1&amp;s=2048x2048&amp;w=0&amp;k=20&amp;c=xii99XSFQ8a1kxFfOYKvFIdmUGMbI4Q3fdrEoF47JCw=" data-mce-style="aspect-ratio: 1/1; object-position: undefined undefined;"></figure></td><td style="width: 33.3333%;" data-mce-style="width: 33.3333%;"><figure id="figure-mr3w8x3iu5m7t9ztys"><img id="mr3w8x3iu5m7t9ztys" src="https://media.gettyimages.com/id/2148865940/photo/ai-biotechnology-innovation-concept-isolated-on-white.jpg?b=1&amp;s=2048x2048&amp;w=0&amp;k=20&amp;c=f8TuWDd01M79DrVfep9CkTxDjm9hpZ1kjph4Rexf0SM=" alt="AI. Biotechnology Innovation Concept. Isolated On White." title="AI. Biotechnology Innovation Concept. Isolated On White." class="object-cover bg-gray-100 rounded-2xl md:rounded-3xl lg:rounded-4xl" style="aspect-ratio: 1/1; object-position: center center;" data-corners="default" data-aspect="1:1" data-caption="" data-positionx="undefined" data-positiony="undefined" data-fullwidth="false" data-mce-src="https://media.gettyimages.com/id/2148865940/photo/ai-biotechnology-innovation-concept-isolated-on-white.jpg?b=1&amp;s=2048x2048&amp;w=0&amp;k=20&amp;c=f8TuWDd01M79DrVfep9CkTxDjm9hpZ1kjph4Rexf0SM=" data-mce-style="aspect-ratio: 1/1; object-position: center center;"></figure></td><td style="width: 33.3333%;" data-mce-style="width: 33.3333%;"><figure id="figure-sa5cs2mycwm7t9yzt4"><img id="sa5cs2mycwm7t9yzt4" src="https://media.gettyimages.com/id/918729914/photo/text-man-looking-at-future.jpg?b=1&amp;s=2048x2048&amp;w=0&amp;k=20&amp;c=aBC3FaZNaN6IccTNoiEZxCZLx0Fx9SB6DbJOn4BGo4E=" alt="Text man looking at future" title="Text man looking at future" class="object-cover bg-gray-100 rounded-2xl md:rounded-3xl lg:rounded-4xl" style="aspect-ratio: 1/1; object-position: undefined undefined;" data-corners="default" data-aspect="1:1" data-caption="" data-positionx="undefined" data-positiony="undefined" data-fullwidth="false" data-mce-src="https://media.gettyimages.com/id/918729914/photo/text-man-looking-at-future.jpg?b=1&amp;s=2048x2048&amp;w=0&amp;k=20&amp;c=aBC3FaZNaN6IccTNoiEZxCZLx0Fx9SB6DbJOn4BGo4E=" data-mce-style="aspect-ratio: 1/1; object-position: undefined undefined;"></figure></td></tr></tbody></table><h3>Implications for the Future Workforce</h3>For EmployeesThe message is clear: continuous learning is non-negotiable. Employees should prioritize upskilling in AI, cybersecurity, and data analytics to remain competitive and valuable in their roles.For StudentsHigher education institutions must adapt quickly to integrate AI tools, project management, and data ethics into their curricula. Students should seek out opportunities to develop these skills alongside their core studies.For Job SeekersThe focus should be on developing a well-rounded skill set that combines technical proficiency in AI and cybersecurity with strong data literacy and communication skills.<figure id="figure-dzekci94bm7t9xbba"><img id="dzekci94bm7t9xbba" src="https://media.gettyimages.com/id/1493180156/photo/ai-communicates-with-people-through-network-servers.jpg?b=1&amp;s=2048x2048&amp;w=0&amp;k=20&amp;c=N75eEFubCHm2n_gqTNO9dgMtLfXj4699LG9uLSHj038=" alt="AI communicates with people through network servers" title="AI communicates with people through network servers" class="object-cover bg-gray-100 rounded-2xl md:rounded-3xl lg:rounded-4xl" style="aspect-ratio: 16/9; object-position: center center;" data-corners="default" data-aspect="16:9" data-caption="" data-positionx="undefined" data-positiony="undefined" data-fullwidth="false" data-mce-src="https://media.gettyimages.com/id/1493180156/photo/ai-communicates-with-people-through-network-servers.jpg?b=1&amp;s=2048x2048&amp;w=0&amp;k=20&amp;c=N75eEFubCHm2n_gqTNO9dgMtLfXj4699LG9uLSHj038=" data-mce-style="aspect-ratio: 16/9; object-position: center center;"></figure><h3>Conclusion: Embracing the Change</h3>The 2025 job market will reward those who can harness the power of AI, safeguard digital assets, and translate data into action. By understanding these trends and proactively developing the most in-demand skills, individuals and organizations can position themselves for success in an increasingly complex and technology-driven world.The future of work is here, and it's powered by AI, secured by cybersecurity experts, and driven by data-savvy professionals. Are you ready to meet the challenge? Citations: Portions of this article are based on the <a data-mce-href="https://www.coursera.org/skills-reports/job-skills" href="https://www.coursera.org/skills-reports/job-skills" target="_blank" rel="noopener">"Job Skills of 2025 Report" by Coursera</a>.

AI, Cybersecurity, and Data: The Holy Trinity of 2025's Job Market

Shot of a young man and woman using a computer while working in a call centre

<blockquote>&nbsp;43% of cyberattacks target small enterprises, and 60% of those businesses close within six months post-breach?</blockquote>As digital transformation accelerates, small businesses face increasing cyber risks. Did you know that 43% of cyberattacks target small enterprises, and 60% of those businesses close within six months post-breach? It's a harsh reality that underscores the need for robust cybersecurity measures.<h3>Key Threats</h3><ul><li>Ransomware-as-a-Service (RaaS): The RaaS market is projected to reach $2.5 billion by 2025, with attacks growing rapidly.</li><li>AI-Powered Phishing: Attackers are using AI to create hyper-personalized phishing emails that bypass traditional filters.</li><li>Third-Party Vulnerabilities: Supply chain attacks are on the rise, exploiting weak links among vendors.</li><li>Insider Threats and Human Error: Stolen credentials and remote work on unsecured networks continue to pose significant risks. Essential Strategies</li><li>Multi-Factor Authentication (MFA): Reduces phishing success rates by 90%. Firewalls and Endpoint Protection: Use next-gen firewalls and tools like Norton Small Business to block threats.</li><li>Regular Software Updates: Patch management is crucial, as unpatched software accounts for 45% of vulnerabilities.</li><li>Data Backups and Recovery Planning: Daily encrypted backups are essential for swift recovery.</li></ul><h3> Advanced Protective Measures</h3><ul><li>AI-Driven Threat Detection: Platforms like SentinelOne use machine learning to identify and isolate threats.</li><li>Zero Trust Architecture (ZTA): Tools like Twingate replace traditional VPNs with granular access controls.</li><li>Managed Security Services (MSSPs): Consider providers like Guardz for scalable threat monitoring and incident response. Human-Centric Practices.</li><li>Employee Training and Phishing Simulations: Reduce human error with regular training and simulated phishing tests.</li><li>Access Control and Privilege Management: Implement least-privilege access to ensure employees only access essential data.</li></ul>For a comprehensive overview of essential cybersecurity strategies and tools, check out the full article: <a data-mce-href="https://www.chatoyerinc.com/cybersecurity-in-2025-essential-strategies-and-tools-for-small-business-protection/" href="https://www.chatoyerinc.com/cybersecurity-in-2025-essential-strategies-and-tools-for-small-business-protection/" target="_blank" rel="noopener">Cybersecurity in 2025: Essential Strategies and Tools for Small Business Protection</a> <figure id="figure-jw9o2dlbzbm7kuixu6"><img id="jw9o2dlbzbm7kuixu6" src="https://media.gettyimages.com/id/2154315780/photo/door-open-with-new-year-number-2025.jpg?b=1&amp;s=2048x2048&amp;w=0&amp;k=20&amp;c=qIIT-Bfpnw6hIEuoVOyHyuhge3hLi2eGJ2q4Y7_ojbU=" alt="Door open with new year number 2025" title="Door open with new year number 2025" class="object-cover bg-gray-100 rounded-2xl md:rounded-3xl lg:rounded-4xl" style="aspect-ratio: 16/9; object-position: center center;" data-corners="default" data-aspect="16:9" data-caption="" data-positionx="undefined" data-positiony="undefined" data-fullwidth="false" data-mce-src="https://media.gettyimages.com/id/2154315780/photo/door-open-with-new-year-number-2025.jpg?b=1&amp;s=2048x2048&amp;w=0&amp;k=20&amp;c=qIIT-Bfpnw6hIEuoVOyHyuhge3hLi2eGJ2q4Y7_ojbU=" data-mce-style="aspect-ratio: 16/9; object-position: center center;"></figure>Citations:<a data-mce-href="https://www.chatoyerinc.com/cybersecurity-in-2025-essential-strategies-and-tools-for-small-business-protection/" href="https://www.chatoyerinc.com/cybersecurity-in-2025-essential-strategies-and-tools-for-small-business-protection/" target="_blank" rel="noopener">https://www.chatoyerinc.com/cybersecurity-in-2025-essential-strategies-and-tools-for-small-business-protection/</a> &nbsp;

Cybersecurity in 2025: Protecting Small Businesses

AI (Artificial Intelligence) concept. Deep learning. GUI (Graphical User Interface). Authentication by facial recognition concept. Biometric. Security system. (Portrait, African, businessman)

<h3>A Human Revolution in Paradise</h3>You know, something fascinating is happening in the Caribbean right now. As someone who's covered tech for decades, I'm seeing a remarkable shift in how these islands are embracing artificial intelligence - but doing it their way, with that distinctive Caribbean flavor we all know and love.Let me walk you through the three biggest stories that have caught my eye in the past month.First Up: Healthcare Gets a Caribbean Makeover Picture this: In a small clinic in Manabao, Dominican Republic, a doctor is using something called eHospital - think WhatsApp meets WebMD, but way smarter. What makes me smile is how they've made it speak in both Spanish and Haitian Creole. It's cutting travel costs for patients by 40%, which is huge when you're living on an island where getting to a specialist might mean a boat ride and a day's wages.<blockquote>&nbsp;94% accuracy in detecting prostate cancer in Afro-Caribbean men - that's 16% better than the usual tools</blockquote>But here's what really got my attention: Over in Trinidad, they've created this brilliant system called CaribScan. It's an AI that's actually learned to spot health issues in Caribbean people better than the standard systems from North America or Europe. We're talking 94% accuracy in detecting prostate cancer in Afro-Caribbean men - that's 16% better than the usual tools. Why? Because they taught the AI using local medical records and understanding local cultural habits.The Farm Revolution: AI Speaking Patois Now, this is where it gets really interesting. Jamaica's farmers are getting WhatsApp messages in Patois from an AI system called CropProphet. Imagine getting a message saying, "Rain coming hard Thursday - harvest yuh scallion tomorrow evening." It's brilliant because it respects how people actually talk, not how Silicon Valley thinks they should talk.The results? Farmers are using 40% less water but growing 30% more crops. And get this - in Barbados, when a cruise ship cancelled its order for dasheen (that's taro for non-Caribbean folks), their AI system quickly redirected the crops to school lunch programs. No waste, no worry.Tourism: Teaching AI to Dance to Steel Pan Here's where the Caribbean is really showing the world something special. In the Bahamas, they've got this system called JunkanooAI that's not just booking hotel rooms - it's telling the stories of coral reefs through the voices of old-time free divers. Tourists are staying 78% longer because they're getting something authentic, not just another generic beach vacation.<figure id="figure-0idxsyzbwm76pwni6"><img id="0idxsyzbwm76pwni6" src="https://media.gettyimages.com/id/462538511/photo/yellow-buoy.jpg?b=1&amp;s=2048x2048&amp;w=0&amp;k=20&amp;c=rrc8MaMuq3iKGupmI-6femGg6RrLT14BtP-e6eB6Lts=" alt="Yellow Buoy" title="Yellow Buoy" class="object-cover bg-gray-100 rounded-2xl md:rounded-3xl lg:rounded-4xl" style="aspect-ratio: 16/9; object-position: center center;" data-corners="default" data-aspect="16:9" data-caption="" data-positionx="undefined" data-positiony="undefined" data-fullwidth="false" data-mce-src="https://media.gettyimages.com/id/462538511/photo/yellow-buoy.jpg?b=1&amp;s=2048x2048&amp;w=0&amp;k=20&amp;c=rrc8MaMuq3iKGupmI-6femGg6RrLT14BtP-e6eB6Lts=" data-mce-style="aspect-ratio: 16/9; object-position: center center;"></figure>Over in Curaçao, they've got smart buoys watching the coral reefs. When the coral's stressed, the AI automatically tells cruise ships to dock somewhere else and suggests land tours instead. It's like having a guardian angel for the reefs who also happens to be good at tourism management.<blockquote>Success isn't about becoming more like Silicon Valley - it's about staying Caribbean while embracing the future. - Mia Mottley, Prime Minister, Barbados</blockquote><h3>What's Next?</h3>Look, I've covered tech from Silicon Valley to Singapore, but what's happening in the Caribbean right now is special. They're not just copying what the big tech companies are doing - they're creating something new that respects their culture, their languages, and their way of life.As CARICOM prepares its March 2025 AI Summit, three principles emerge from recent successes: &nbsp;<table border="1" data-mce-style="border-collapse: collapse; width: 100%; margin-left: auto; margin-right: auto;" style="border-collapse: collapse; width: 100%; margin-left: auto; margin-right: auto;" data-mce-selected="1"><tbody><tr><td style="width: 25%;" data-mce-style="width: 25%;">Principle</td><td style="width: 25%;" data-mce-style="width: 25%;">Healthcare Example</td><td style="width: 25%;" data-mce-style="width: 25%;">Agriculture Example</td><td style="width: 25%;" data-mce-style="width: 25%;">Tourism Example</td></tr><tr><td style="width: 25%;" data-mce-style="width: 25%;">Cultural Encoding </td><td style="width: 25%;" data-mce-style="width: 25%;">CaribScan's stigma-aware reminders</td><td style="width: 25%;" data-mce-style="width: 25%;">CropProphet's Patois interface</td><td style="width: 25%;" data-mce-style="width: 25%;">JunkanooAI's ancestral voices</td></tr><tr><td style="width: 25%;" data-mce-style="width: 25%;">Climate Resilience</td><td style="width: 25%;" data-mce-style="width: 25%;">AI-MedNet's hurricane mode</td><td style="width: 25%;" data-mce-style="width: 25%;">NutriChain's drought response</td><td style="width: 25%;" data-mce-style="width: 25%;">Smart Reef's coral protection</td></tr><tr><td style="width: 25%;" data-mce-style="width: 25%;">Data Sovereignty</td><td style="width: 25%;" data-mce-style="width: 25%;">St. Lucia's Health Data Compact</td><td style="width: 25%;" data-mce-style="width: 25%;">LandMatch's crop priorities</td><td style="width: 25%;" data-mce-style="width: 25%;">CHTA's local threat databases</td></tr></tbody></table>Despite all of this, challenges remain – from securing $300 million for storm-resistant data infrastructure to preventing AI from homogenizing the region's vibrant diversity. But as Barbados PM Mia Mottley observed at last week's CARICOM meeting: "True intelligence – artificial or otherwise – listens before it learns. Our AIs must understand not just our words, but the rhythm of our steelpan and the resilience in our soil". &nbsp;In this crucible of technology and tradition, the Caribbean isn't just adopting AI – it's teaching the world how to make innovation sing in every dialect, protect every reef, and honor every ancestral seed. The algorithms being coded today may well become the calypso of tomorrow's digital revolution.Finally, as Prime Minister Mia Mottley put it (and I love this quote), success isn't about becoming more like Silicon Valley - it's about staying Caribbean while embracing the future. With AI set to add 4% to the region's GDP by 2026, they're showing the world that you don't have to lose your soul to ride the tech wave.The Caribbean is writing its own tech story, and from where I'm sitting, it's one of the most exciting chapters in AI development I've seen in my 20 years of coverage. It's not just about the technology - it's about how technology can serve people while preserving what makes them unique.And that, my friends, is worth watching closely!<figure id="figure-utjcdwe8j7m76pztu7"><img id="utjcdwe8j7m76pztu7" src="https://media.gettyimages.com/id/2152926436/photo/fried-tostones-heap-on-rustic-wooden-table-typical-latin-american-meal-made-from-green.jpg?b=1&s=2048x2048&w=0&k=20&c=O4MxyKB8iODk7YG2mQyE0ox_YbLvEFMWvPzIMm4JgT4=" alt="Fried tostones heap on rustic wooden table. Typical Latin American meal made from green plantains" title="Fried tostones heap on rustic wooden table. Typical Latin American meal made from green plantains" class="object-cover bg-gray-100 rounded-2xl md:rounded-3xl lg:rounded-4xl" style="aspect-ratio: 16/9; object-position: center center;" data-corners="default" data-aspect="16:9" data-caption="" data-positionX="undefined" data-positionY="undefined" data-fullWidth="false"/></figure>Key sources actually used in this article:Healthcare 1. UNDP and IntelliSys Corp's eHospital initiative in Dominican Republic[2] 2. Trinidad and Tobago's prostate cancer screening data[3]Agriculture 1. Jamaica Observer's coverage of AI agricultural solutions[4] 2. Rejolut's blockchain supply chain analysis[9]Tourism 1. Atlantis Bahamas' Junkanoo cultural program[5] 2. OceanSphere's AI reef conservation tool[6] 3. GTRCMC's hurricane preparedness AI systems[7]Policy &amp; Ethics 1. Guia.ai's ethical considerations for AI implementation in the Caribbean[8] Citations: [1] Author Notes [2] https://www.undp.org/latin-america/digitalhub4/projects/ehospital [3] https://ecancer.org/en/journal/article/828-the-current-state-of-prostate-cancer-treatment-in-trinidad-and-tobago [4] https://www.jamaicaobserver.com/2023/06/17/ai-and-the-future-of-agriculture/ [5] https://www.atlantisbahamas.com/events/junkanoo-in-paradise [6] https://www.oceansphere.org/news/reef-halos-ai-tool [7] https://gtrcmc.org/leveraging-ai-for-hurricane-preparedness-management-and-recovery-in-the-caribbean/ [8] https://proyectoguia.lat/wp-content/uploads/2022/07/ethical-considerations-V2-1.pdf [9] https://rejolut.com/blog/reinventing-supply-chain-in-food-industry/ [10] https://dominicantoday.com/dr/health/2023/11/07/private-health-sector-gives-way-to-modernity-with-the-use-of-ai/ [11] https://www.rsna.org/news/2024/august/ai-model-for-prostate-cancer-detection [12] https://www.jamaicaobserver.com/2025/02/05/digital-agriculture-push/ [13] https://www.atlantisbahamas.com/junkanoo-bahamian-tradition [14] https://blog.google/outreach-initiatives/arts-culture/a-new-ai-tool-to-help-monitor-coral-reef-health/ [15] https://newsday.co.tt/2024/01/10/can-trinidad-and-tobago-be-an-ai-health-hub-of-the-caribbean/ [16] https://pmc.ncbi.nlm.nih.gov/articles/PMC11648196/ [17] https://www.researchgate.net/publication/359190575_NutriChain_Secure_and_Transparent_Midday_Meals_Using_Blockchain_and_IoT [18] https://globalhealthintelligence.com/ghi-analysis/how-ai-will-impact-the-latin-american-healthcare-market/ [19] https://pmc.ncbi.nlm.nih.gov/articles/PMC10704208/ [20] https://2012-2017.usaid.gov/news-information/frontlines/resilience-2015/bumper-crop-jamaicas-munro-college-meets-its-boys [21] https://www.competecaribbean.org/wp-content/uploads/2024/08/Success-Story-The-Bahamas-2024-Reed-Rescue-Network.pdf--- This article was written with the assistance of AI research.

The Caribbean's AI Revolution: A Story of Culture Meeting Code

<h2>Understanding Your Market</h2>
For businesses in Saint George Basseterre, understanding the local market is a crucial first step in driving growth. Conducting thorough market research allows you to identify customer needs and preferences, enabling you to tailor your products or services accordingly. By staying informed about market trends and consumer behaviors, you can make strategic decisions that cater to your audience.

Engage with your community through surveys and feedback forms. This direct approach provides valuable insights into what your customers expect and how you can improve. It's also an excellent way to build stronger relationships and enhance customer loyalty.

<figure id="figure-ompuqogz4m76hm8d0"><img id="ompuqogz4m76hm8d0" src="https://media.gettyimages.com/id/1407200725/photo/close-up-of-businessman-using-a-laptop-with-graphs-and-charts-on-a-laptop-computer.jpg?b=1&s=2048x2048&w=0&k=20&c=yo5-SSyRZ1CgLHws1yL-AjD6o-wpgIZyEsI72PAcWk8=" alt="market research" class="object-cover bg-gray-100" style="aspect-ratio: 16/9"></figure>

<h2>Leverage Social Media</h2>
Social media platforms are powerful tools for businesses looking to increase their visibility and connect with potential customers. In Saint George Basseterre, platforms like Facebook and Instagram are particularly popular, offering businesses the opportunity to reach a wide audience without significant costs.

Consistently post engaging content that resonates with your target demographic. Use a mix of promotional content, behind-the-scenes glimpses, and user-generated content to keep your audience engaged. Additionally, leveraging social media advertising can help you reach even more potential customers with precise targeting options.

<h3>Create a Content Calendar</h3>
To maintain a consistent social media presence, consider creating a content calendar. This tool helps you plan and schedule posts in advance, ensuring that your content remains relevant and timely. A well-organized calendar can alleviate the stress of last-minute content creation and help maintain your brand's voice across all platforms.

<figure id="figure-5m8bk3t2v9m76hm8d0"><img id="5m8bk3t2v9m76hm8d0" src="https://media.gettyimages.com/id/1493776862/photo/beautiful-young-asian-woman-using-smartphone-in-the-living-room-at-home-checking-social-media.jpg?b=1&s=2048x2048&w=0&k=20&c=Lf7ctE47pg_PIsaCXcxpqijmCQTN6oN100DtAFjSGiI=" alt="social media marketing" class="object-cover bg-gray-100" style="aspect-ratio: 16/9"></figure>

<h2>Optimize Your Website</h2>
Your website is often the first interaction a potential customer has with your business, making it essential to optimize it for both usability and search engines. Ensure your website is mobile-friendly, as many users in Saint George Basseterre access the internet via their smartphones. Fast loading times and easy navigation also contribute to a positive user experience.

Incorporate search engine optimization (SEO) techniques to improve your website's visibility on search engines like Google. Use relevant keywords, create valuable content, and ensure that all technical aspects of your site are up to date. This can significantly boost your search rankings and drive more organic traffic to your site.

<h3>Utilize Local SEO</h3>
Local SEO is particularly important for businesses in Saint George Basseterre. By optimizing for local search terms and ensuring your business is listed on Google My Business, you can attract nearby customers who are searching for services you offer. Encourage satisfied customers to leave positive reviews, as these can enhance your local online reputation.

<figure id="figure-lybf422xdum76hm8d0"><img id="lybf422xdum76hm8d0" src="https://media.gettyimages.com/id/2162915589/photo/welcome-to-my-cafe.jpg?b=1&s=2048x2048&w=0&k=20&c=aVqLaovCE5qeFGe77KqHD6JuannIgMoDhilSPemlZlk=" alt="local business" class="object-cover bg-gray-100" style="aspect-ratio: 16/9"></figure>

<h2>Networking and Partnerships</h2>
Building relationships with other local businesses can be a mutually beneficial way to grow your company. Networking allows you to share resources, ideas, and potentially collaborate on projects that can expand your reach within the community.

Consider forming partnerships with complementary businesses that share a similar target audience. Joint promotions or events can attract new customers and offer added value to existing ones. By working together, businesses can leverage each other's strengths for greater success.

<ul>
 <li>Attend local business events and workshops to meet potential partners.</li>
 <li>Engage with local business groups or chambers of commerce.</li>
 <li>Collaborate on community projects or sponsorships.</li>
</ul>

<h2>Focus on Customer Experience</h2>
A memorable customer experience can set your business apart in a competitive market like Saint George Basseterre. Focus on delivering exceptional service at every touchpoint, from initial contact through post-purchase follow-up. Personalizing interactions and showing appreciation for your customers can foster lasting relationships.

Implement feedback mechanisms to continually assess and improve the customer experience. Listen to the voices of your customers and make necessary adjustments to meet their expectations. By prioritizing customer satisfaction, you can inspire loyalty and encourage positive word-of-mouth referrals.

<figure id="figure-g6kyc6nq4hm76hm8d0"><img id="g6kyc6nq4hm76hm8d0" src="https://media.gettyimages.com/id/2169215456/photo/three-professionals-in-a-discussion-at-an-office-meeting-setting.jpg?b=1&s=2048x2048&w=0&k=20&c=r9I31n3ds7K6sv9UcB1DkSPGP-dv_squ6FsFNs-Tpv8=" alt="customer service" class="object-cover bg-gray-100" style="aspect-ratio: 16/9"></figure>

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